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Knowledge managers and records managers are at a crossroads.

Analysts anticipate that by 2025 there will be an estimated 175 zettabytes of data worldwide – four times what existed in 2018. Knowledge and records managers are managing an ever-expanding data volume under intensifying modern pressures.

With the latest capabilities of Microsoft Office 365 comes the promise of a better way to selectively capture knowledge and records, apply metadata and labels, search data and manage retention.

Is the road ahead one where the goals of knowledge managers and records managers will converge? Microsoft MVP Robert Bogue explores the challenges and opportunities ahead.

Key Takeaways:

  • Learn a framework for understanding the needs of knowledge and records managers.
  • Assess a vision of a united information governance future.
  • Identify where your organization sits along the path to modern information governance.
  • Learn about tools to make Office 365 efficient for knowledge and records management.


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Today, both knowledge and records managers face an onslaught of content from a growing number of repositories. All of it must be managed, much of it destroyed, and the rest of it tagged with metadata, with some protected and categorized as records. With Office 365, the two roads historically travelled by knowledge managers and records managers have the potential to converge."